How to Troubleshoot a Whirlpool Washing Machine

Updated July 20, 2017

Whirlpool washers are among the best-designed machines on the market. They are dependable, and they are repair-friendly when they do happen to break. The most important thing to consider when troubleshooting a Whirlpool washer is how to remove the cabinet and where to look for potential problems. You are well on your way to repairing your machine if you can address those two concerns.

Unplug the washer before beginning repair.

Look for two Phillips screws in the bottom corners of the console. These screws are in one of three possible layouts: in the front corners of the console, in the back corners or beneath the two console end caps that can be snapped off. Remove the screws.

Slide the console forward and tilt it backward to a resting position. Look for a wiring harness in the middle of the cabinet. Press inward with your fingers and lift up to disconnect the harness.

Look for two anodised clips, one on each side at the top of the cabinet. Insert a Phillips screwdriver inside the front section of the clip and pry outward. The clip will pop out from the cabinet. Set the clips to the side.

Pull the cabinet, which is now free, outward and set it out of the way.

Look beneath the exposed washer for any black dust. This dust indicates a bad motor coupling. A bad coupling results in poor agitation and grinding noises during the agitation cycle. The Whirlpool part number for a motor coupling is 285753A.

Look inside the cabinet. Find the lid switch that is activated by the prong on the washer lid. Check to see if the plastic looks broken or stressed. A bad lid switch can be responsible for the washer's not spinning. Replace the lid switch if necessary.

Look for the pump near the lower front of the exposed washer. The pump is a grey plastic piece with two black hoses connected to it. Check for any bubbles or holes on the outside of the pump. A bad pump will cause leaks.

Sometimes a sock will clog up a pump and the washer won't drain. Remove the pump from the washer and look inside for any piece of clothing. Remove the clothing if possible, and replace the pump if necessary.

Things You'll Need

  • Phillips screwdriver
  • Screw bucket
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About the Author

Zack Harding is a writer in North Carolina. His writing and publication experiences include working as the managing editor for the literary journal The Pisgah Review, as well as serving as the arts & life editor for the Brevard College Newspaper, The Clarion, in Brevard, North Carolina. He graduated from Brevard College with a Bachelor of Arts degree in English in 2008.