How to Fix Acrobat Professional 9 When It Freezes

Written by amy dombrower
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How to Fix Acrobat Professional 9 When It Freezes
Troubleshoot Acrobat Professional 9 (laptop image by Angie Lingnau from

Sometimes Adobe Acrobat can cause your system or the application itself to freeze. You might have a frozen cursor or see an error message. There are a variety of factors that can lead to freezing, whether it is a problem with Acrobat or how it is interacting with your system. Before trying any troubleshooting methods, be sure to save and back up your Acrobat files to ensure you won't lose any data.

Skill level:
Moderately Challenging


  1. 1

    Restart your computer. After you have a system error, you should always refresh the computer to make sure the problem doesn't worsen.

  2. 2

    Remove any old versions of Acrobat or Reader on your computer. Under the "Start" menu in Windows, open the "Control Panel." Open "Add or Remove Programs" or "Uninstall a Program," depending on your Windows version. Select Acrobat or Adobe Reader. Click "Remove" for each previous version. Restart the computer.

  3. 3

    Repair Adobe Acrobat Professional by opening "Add or Remove Programs" again and selecting the current version of Acrobat. Click "Change." This will launch a set-up screen that will prompt you to repair the program.

  4. 4

    Install the latest version of Acrobat Professional 9, if you don't already have it. It may be more compatible with your computer. Make sure you have the correct system requirements for it. Get the free updates at Adobe's website (see Resources).

  5. 5

    Recreate the preferences folder in Acrobat Professional. This will fix any problems caused by damaged preferences. Exit Acrobat. Find the Preferences folder. It is under "Document and Settings[Username]\Application Data\Adobe\Acrobat\9.0." Move the folder to a different location on your computer and relaunch Acrobat. If the problem is not fixed, then the cause is not related to the Preferences folder.

  6. 6

    Try reinstalling Acrobat. You will need an Acrobat installation disc to do this. Follow the instructions to install and set-up the program on your computer.

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