How to Fix a Slow or Freezing BlackBerry

Written by dave wilson
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How to Fix a Slow or Freezing BlackBerry
Regular maintenance can ensure long life good performance from your BlackBerry device. (Jupiterimages/ Images)

Blackberry smartphone devices are known for fast e-mail performance, including a broad range of features that make them viable mobile replacements for laptops and netbooks. Even though Blackberry devices have embedded operating systems, they require certain maintenance, such as an occasional reboot, actions that are common with computers. Fix a "frozen" or slow BlackBerry device with a simple power cycle, or soft or hard reset, to clear device memory.

Skill level:
Moderately Easy

Things you need

  • Paper clip or pin

Show MoreHide


  1. 1

    Grasp the Blackberry device with the display facing toward your hand and the keyboard down. Place your thumb nail in the notch located at the bottom of the BlackbBerry service panel on the back of the device.

  2. 2

    Press your thumbnail down and at the same time slide the service panel up to remove the service panel from the BlackBerry.

  3. 3

    Place your thumbnail between one end of the battery and the battery compartment. Press on the end of the battery and simultaneously lift the battery to remove the battery from the compartment.

  4. 4

    Touch the copper contacts at one end of the battery to the metal contacts in the battery compartment. Place the battery back into the battery compartment and let the BlackBerry device power up and test performance. If the BlackBerry is still "frozen" or performance is still slow, proceed to the next step.

  5. 5

    Press the "ALT" and "CAP" and "DELETE" keys at the same time and let the BlackBerry reboot. Test the BlackBerry performance and if it is still "frozen" or performance is slow, proceed to the next step.

  6. 6

    Locate the reset button hole on the bottom, back, or under the battery cover of the BlackBerry device. Place the end of a pin or paper clip into the hole and press the button. Let the BlackBerry reboot and test to confirm that the BlackbBerry is no longer "frozen" and that performance is acceptable.

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