How do I get into a BT Home Hub?

Written by nick davis | 13/05/2017
How do I get into a BT Home Hub?
Cables connected to an Internet hub. (cables image by Zoltán Pataki from

From accessing the Internet to managing your home's telephone, the BT Home Hub is an all-in-one communication device that can also manage a wireless Internet connection. The BT Home Hub contains a variety of ports for connecting multiple telephones and computers. The device, like other computer hardware, automatically checks the Internet for updates and security patches. But you can also manually make changes to the device's settings by accessing the hub through your computer's Internet browser.

Open your computer's browser.

Enter bthomehub.home in the URL box at the top of the browser.

Press the "Enter" or "Return" key on your computer's keyboard. The Hub Manager website will open.

Follow the on-screen instructions if you have never created an "admin password" for your BT Home Hub. Once you complete the password set-up, proceed to the next step. If you already have an "admin password," skip to step 5.

Click "Basic Config."

Enter your user name and password in the boxes next to the wording "Username" and "Password."

Press the "Enter" or "Return" key on your computer's keyboard. You are now in your BT Home Hub's configuration program.

Click "Home" to see information about the hub's configuration.

Click "Settings" to see your personal settings on the hub.

Click "Troubleshooting" if you are experiencing problems with your BT Home Hub.

Close the browser window to exit the BT Home Hub's configuration program.


  • To determine your BT Home Hub's firmware version, click on the "Hub Manager" icon on your computer's "Desktop." Click on "Help," "About." The firmware version will be on the "About" splash screen. The firmware version is also found at the bottom of your BT Home Hub's configuration program.

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