Health insurance providers typically send a new insurance card each year. However, if your insurance card expires and you have not received a new card, you can request a new insurance card.
Obtain contact information for the insurance provider. If you have your expired card, contact the number listed on the back of the card. If you do not have the insurance card, review your insurance plan documents or go to the provider's website to obtain the contact information.
Phone your insurance provider and request a new card. If the customer service representative does not verify your mailing address, ask the customer service representative to check the mailing address on file with your current mailing address. This helps ensure that the insurance card is sent to the proper location. Ask what the time-frame is for receiving the new card. Ask for a confirmation number or the customer service representative's name or employee ID. If you have not received the new card within the specified time frame, proceed to step 3.
Phone your insurance provider again. Give the insurance provider the date that you requested the new card and the confirmation number or identifying information for the customer service representative to show that you did request a new card previously but have not received it. Ask for a new insurance card to be mailed to you.
Things you need
- Social Security number, date of birth, and other identifying information