You've purchased, or are thinking about purchasing, a Graco product, and you have questions or comments. There are several ways you can contact the company about its baby furniture. First, decide what your question or comment is. Second, decide whether e-mail, the phone, or conventional mail will bring you the most satisfactory answer. Third, find the contact information that corresponds to your location.
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Identify your purpose. Perhaps you purchased a Graco Snugride car seat, and one of the buckles doesn't seem to work correctly. In this case, you may want to download a product manual, or contact a customer service representative to talk you through using the buckle. If you're sure the buckle is defective, you might need to contact the Returns department, make a complaint, or both. Figuring out your purpose will help you decide who you must contact at Graco.
Visit the Graco website at www.gracobaby.com. Graco offers an online Help Center that contains FAQs, product instructions, warranty information, and notices of recalled products. See if you can find an answer to your question or dilemma on the website. Do this before you call the company: it will save you, and their customer service representatives, time.
Use the Contact Us link to send an e-mail to Graco. The email form allows you to select what subject you're contacting Graco about. "Products" is the most general subject heading you could choose if you're contacting the company about their baby furniture. If you have a question about a specific part of a piece of furniture, you can choose "Parts Inquiry." Maybe you just want to let Graco know you love, or hate, the furniture you've bought, in which case you can choose the "Customer Story" option.
If Graco's official website doesn't give you the answers you need, or if you prefer to speak to a live person, call 1-800-345-4109 in the United States and 1-800-667-8184 in Canada. Graco's website also suggests you call this number if you've sent the company an e-mail and haven't received a response within 72 hours.
For those who don't trust the Internet and don't like the phone, there is always snail mail. You may also want to use conventional mail if you need to send documents to Graco, such as lawyer's letters. Graco USA's mailing address is:
Graco Children's Products Inc. Attn: Consumer Services 150 Oaklands Boulevard Exton, PA 19341
Graco UK and Ireland has its own website (see the References section), and its own contact information. They can be reached by e-mail at email@example.com; they request you include your furniture's serial number if you have a question about an already-purchased piece of baby furniture. Their phone number is 0844 412 1212, and their mailing address is:
Graco UK & Ireland Halifax Avenue Fradley Park Lichfield Staffordshire WS13 8SS
For more international contact information, visit Graco's International Contact page (see References section). This page provides company e-mail addresses, phone numbers and mailing addresses for customers in Europe, Mexico, Canada, Central America, South America, Asia, Australia, India, Africa and the Middle East.
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