How to make a process map
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Things you will need
- Index cards or Post-it notes
- Application that provides basic flow chart shapes, such as MS PowerPoint, MS Word, Visio, Smartdraw, etc.
Tips and warnings
You can make the steps in the process as high level or as detailed as you need, but be sure the level is consistent throughout the map. If the process you are mapping extends outside your area of expertise, you need to ensure that whatever you document is consistent with what the outside party or parties are actually doing. It is best to have agreement to the steps before beginning your flowchart; when the map is completed, review with any parties who participate in or have a stake in the process.
Make sure your process map reflects what is actually occurring in the process, not what you think is occurring or what you'd like to see occur. The value of a well-documented process map is to see the "as is" state.
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