How to Cancel a Napster Subscription

Updated February 21, 2017

Napster is a paid, online music service offering customisable subscriptions. The name and logo of Napster were derived from the old peer-to-peer MP3-sharing service that was also called Napster, but shut down by the Recording Industry Association of America (RIAA). Napster was reopened by the company Roxio with a new subscription format. Cancelling a Napster subscription can be difficult, because you cannot cancel a subscription online, although it is possible to cancel promptly by phone.

Obtain your Napster ID, which should be present on your subscription paperwork as well as on your credit card statement.

Go to (see Resources) to cancel a Napster free trial. Click on the "My Account" menu located on the top left corner. Select the "Change Membership Plan" link, and click "Cancel" to cancel your free trial.

Contact customer support at 1-866-620-1137 to cancel a paid Napster subscription. Customer support is open from Monday through Friday from 9:00 a.m. to 10:00 p.m EST and Saturday and Sunday from 9:00 a.m. to 5:00 p.m

Speak to a customer service representative. The representative will try to solve your problems as opposed to letting you cancel your subscription. Remain clear and continue to repeat "I would like to cancel my subscription, please."

Decline the offer of a free 30 days. Your customer service representative will likely offer you a 30-day free membership to stay with Napster. If you do not wish to consider this offer, say no.

Obtain your cancellation confirmation number. You will not have a record of your cancellation unless you write and record this confirmation number.


Be persistent while trying to cancel your Napster subscription; customer service representatives are paid to keep you subscribed.


Do not give your credit card information over the phone.

Things You'll Need

  • Telephone
  • Internet
  • Subscription paperwork or credit card statement
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