How to File a Complaint Against a Home Health Care Agency

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How to File a Complaint Against a Home Health Care Agency
File a Complaint Against a Home Health Care Agency

Every home health care agency is responsible for providing quality care to their patients. File a complaint when you or a loved one is receiving less than adequate care or is receiving improper billing. Administration offices at licensed health care agencies have a formal process that they follow for filing complaints. The process may vary slightly from organization to organization.

Skill level:

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  1. 1

    Address the caregiver or individual directly. Give the person a chance to remedy the situation before you involve his supervisor.

  2. 2

    Speak with her supervisor and give specific instances and situations that have been problematic.

  3. 3

    Contact the home health care agency's call center and tell the staff person that you wish to file a formal complaint.

  4. 4

    Give your name, address and telephone number, in case they need additional information or clarification regarding the complaint.

  5. 5

    Provide patient name along with detailed information regarding the event, such as dates, times, location, situation and name other parties involved.

  6. 6

    File your complaint in writing as well. Send the home health care agency a copy and keep one for your records.

  7. 7

    Receive a written notification in the mail stating how they will or will not handle the situation.

Tips and warnings

  • It's always best to confront someone face to face rather than over the telephone.
  • Contact an organization that deals with home health care complaints, such as Lumetra, if you aren't satisfied with how your local health care facility handles your complaint.

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