Bissell Aroma Pro Deep Cleaners are considered to be easy to assemble and simple to use. They have two tanks to keep the dirty and clean water separate. In addition, they come with an upholstery tool and a tool designed for tough stains. As with any deep cleaner, however, you are likely to run into some problems. Try troubleshooting the issues on your own before you call the service centre.
If you are experiencing a reduced spray, or there is no spray at all coming from your machine, check the bladder of your unit. It may be empty and need to be refilled. Once you have taken care of that, check the SmartMix tank to see it needs more cleaning formula. If both of those are full, check to see if the filter is clogged or the tanks are not seated correctly. Finally, ensure that the pump belt is not broken.
If the brush belt on your unit is off or broken, the Power Brush will not turn. Before checking to see if this is the problem, unplug your cleaner. You will have to use a flathead screwdriver to release the lower snap on the belt access door. If the belt is broken, refer to your Owner's Manual (see References) for how to replace it. You can order a new one from the company's Replacement Parts department.
If your cleaner is not picking up the cleaning solution you have sprayed out, make sure the Ready Tools dial is set to either floor cleaning or tools. Also ensure that the nozzle window is attached the right way. Make sure the tank-in-tank lid is installed and seated correctly. You may just need to adjust the tool position (for the hand held attachments) to a better angle and push down harder. Finally, make sure the tank-in-tank is not completely full of dirty water. It may just need to be emptied.