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How to Make a Complaint to Ford Motor Company

Updated March 23, 2017

For more than a century, Ford Motor Co. has been a leader in the global automotive industry. Based in Dearborn, Mich., its brands include Ford, Mercury and Lincoln automobiles, with financial services provided through the Ford Motor Credit Co. Not every customer is always a happy one, however, and filing a complaint with the company itself is only a matter of contacting a dealership, writing a letter to the corporate offices or making a phone call to the company's customer service line.

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  1. Make notes. Write down the reasons for your complaint along with any other information to support it. Decide the resolution you would like to see happen as a result of your complaint. Then choose if you would rather issue your complaint in writing, by phone or in person, or all three. Choose the appropriate steps below.

  2. Contact a Ford dealership. Ask to speak to the general manager and notify her of your complaint and any evidence you have available to support your claim. Be polite but firm. Inform the manager of what you'd like to see happen as a result of your complaint. Follow up with her in two weeks to ask if she passed along your complaint to the appropriate parties.

  3. Type a formal letter of complaint for mailing or e-mailing. Format your letter like any other professional business letter. Be polite but concise and to the point. Include relevant information, such as your address for a response and the date the letter was typed. Make a copy of the letter for your records, then mail it to:

  4. Ford Motor Co.

  5. Customer Relationship Center

  6. P.O. Box 6248

  7. Dearborn, MI 48126 USA

  8. Or, e-mail it using the "Contact Us" form on the Ford Motor Co.'s official website.

  9. Call the company's customer service line at 800-392-3673 in the United States or 800-565-3673 in Canada. Ask to be directed to someone who can handle a complaint.

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Things You'll Need

  • Account information (if any)
  • Paper

About the Author

Angela Campbell began writing professionally in 1997 for Easley Publications in Easley, SC, and later for Gannett newspaper properties. A graduate of the University of South Carolina's mass communications and journalism program, she has won numerous South Carolina State Press Association awards for spot news reporting, business reporting, feature writing, photography and page design.

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