If you’ve been let down one too many times by Royal Mail and want to try an alternative shipping solution, you may decide to give US firm UPS a go. Unlike with Royal Mail, you won’t be able to take your package into a Post Office or make complaints over the counter, so you’ll need to get in touch with the company in other ways. You’ll have a choice of using the Internet or more traditional communication methods such as the telephone or post.
Navigate to the UPS website, select “United Kingdom” from the drop-down menu and hit the arrow button. Make sure the “Remember this location” box is checked so cookies are placed on your computer to store your location. Once you’re into the UK site, you’ll be able to book services and track anything you’ve sent.
Scroll down to the bottom of any page on the UPS UK website and tap or click on “Email UPS.” You’ll be directed to a form you can use to submit your query. If you want to make an inquiry about a specific shipment, you’ll need to supply your account number and tracking code, along with a phone number. When you’re done, click “Send email.”
Write to UPS in the UK at the following address:
UPS in UK Forest Road, Feltham Middlesex, TW13 7DY
Give UPS a call. For customer service, dial 0845 787 7877. For billing and payment inquiries, it’s 0845 161 0016. For assistance installing, upgrading or using UPS technology, call 0800 331 6010. You can’t call any of these numbers from outside the UK. If you need to call from abroad, call +44 (0) 20 7949 0190 and ask to be put through to the department or office you need to contact.
Contact UPS’s UK president if you have a complaint or issue you don’t feel has been dealt with to your satisfaction. As of June 2013, the position was held by Cindy Miller. Her email address is firstname.lastname@example.org.