Hotel maintenance consists of routine maintenance and emergency handling. Increasing efforts on routine maintenance minimise the frequency of emergencies and the costs related to them. Overlooking something during routine maintenance could impact greatly on a guest's experience and the hotel's image and revenue. A checklist helps the staff ensure that everything is under control.
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The housekeeping staff should change bed linens and towels every day. They should also replace the toiletries and clean the room, disinfecting surfaces such as table tops, mirrors, showers and bath tubs. Check that loose items such as hairdryers and hangers are still in place. Place new glasses, plates and cutlery. Replenish the mini bar. The maintenance staff should check and fix light fixtures, plugs and outlets. Also examine the bathroom for leaks or dripping and ensure that all electronic items such as air conditioners and TVs work as they should.
Maintain a folder of manuals for all hotel equipment and a list of telephone numbers of equipment suppliers. Create a schedule of all the parts to clean and service according to the manuals or the suppliers. Moving parts often require more frequent attention and bearings often require weekly oilings. Clean the filters and coils of air circulation equipment regularly to prevent overheating. Newer equipment generally is not as high-maintenance as older equipment. Maintain fire-protection systems to comply with local regulations.
Public floors have high foot traffic and public furniture gets heavy use. They require regular cleaning, inspection and fixing to keep them in working order and prevent them from posing safety hazards. Inspect common areas for tears and loose parts weekly and clean them every day. If the hotel has a swimming pool or spa, get professionals to analyse the water and maintain its chemical balance. Regularly remove any fallen leaves or debris from the pool. Get a gardener to periodically tend to the gardens, lawns and fields.
Despite all maintenance efforts, emergencies do still occur. Emergencies include safety hazards, damage that can cause further damage or damage that can impact revenue. For example, a water pipe could burst or the elevator could stop working. Minor damage that a guest constantly complains about, while not dangerous, could impact revenue and you should treat it as an emergency. Always maintain at least one employee to handle each type of possible emergency on call, for example one plumber on call and one electrician on call.
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