One of the factors in a successful meeting is the comfort level of those involved. Employees who are more comfortable in a meeting are more likely to be open, constructive and willing participants. If your goal is to run an effective, comfortable meeting while also enhancing customer service, there are several icebreaker games that can help reach that goal.
Other People Are Reading
Story of My Life
In this game, each participant pretends she is writing her autobiography for publication. In order to develop the finished product, she must answer some key questions in front of the group, such as: her place of birth, her first job, some childhood stories, and a description of her family. This game helps groups to get to know one another, and encourages openness and communication---which are key for customer service.
Role Playing: Customer Complaints
In this exercise, each member is assigned a complaint and participants take turn acting as the customer service representative. The complainant may act however he wants---polite, angry, confused or even panicked. The customer service representative must address this person's concerns to the best of his ability, and the group may then review his performance---constructively---by giving feedback and tips for improvement.
Six Degrees of Separation
In this game, participants find a partner and introduce themselves to one another. In doing so, each makes a list of several things that they have in common with the other such as likes and dislikes, places visited and mutual acquaintances---from outside work, of course. After the list is completed, individuals roam the room trying to find others with items that match their own. Once they have, they repeat the first step, developing a new list, followed by a repetition of step two. This continues until someone has met five others with something in common with them.
The Ideal Employee
This object of this game is to develop, together, a list of traits that make up the ideal employee. The catch is that each trait must be unanimously agree upon and when a participant suggests an attribute, she must justify why this one should be included. This game helps identify key traits of a good employee and can highlight some areas of improvement for individuals. It can also be customised to a particular position, such as customer service representative.
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