When you forget the password to your Gmail account, you can use the security question to access your account again. However, if you forget the security question as well, it can complicate matters when it comes to accessing your account. In this situation, however, you still have a few options to regain access to your e-mail account.
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Cannot Access Account
When you go to the Gmail login screen, you will see an area where you can enter your e-mail address and your password to get into your account. You will also see a button below this area that says "Sign In." Below the "Sign In" button, you will see a link that says, "Can't access your account?" If you do not know your password, click on this link.
Forgot Your Password
You will be taken to a page titled "Forgot Your Password." From this page, you will be able to enter your Gmail e-mail address in a box. When you click on the "Submit" button, you will be taken to a page that will allow you to choose a method for recovering your password.
Password Recovery Options
Gmail offers a few options for identifying yourself so you can recover your password. When you originally set up your Gmail account, you were prompted to provide some alternative means of communication. For example, you may have given a mobile phone number so that you can receive a text message, or alternative e-mail addresses. If you have access to the same mobile phone number or the other e-mail addresses, you can select one of these options for receiving a verification code or a reset link.
Resetting the Password
If you choose to have a text message sent to your mobile phone, Gmail will send a verification code via text message. When you enter this verification code into a box, you'll be allowed to reset your password. If you chose one of the alternative e-mail addresses, you will be sent a password reset link. You can click on this link to reset your password.
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