Duties & Responsibilities of Restaurant Cashiers

Updated February 21, 2017

The restaurant business employs many people as it takes workers who can take on a variety of roles to make a restaurant work. Chefs or cooks prepare the food and a wait staff takes care of the guests at the tables. A restaurant is in business to make money, therefore there must be someone on hand to handle financial transactions, a job belonging to the cashier. The duties & responsibilities of restaurant cashiers often goes well beyond handling money.

Greet and Seat

The restaurant cashier may be the first person a guest sees upon entering the establishment and will, therefore, greet the customer and find out how many people are in the party. The cashier may take on the role of a host and lead the party to an available table in the correct section. The cashier may also put out silverware and take drink orders before the wait staff appears.

Collecting Payment

At the end of the meal the cashier's main responsibility is processing payments. The cashier must be able to work a cash register or a point of sale computer system, collect money and make correct change. Most restaurants also accept credit or debit cards and the cashier will be responsible for using the card machine to get approval for the purchase amount. At the end of the shift the cashier should be able to reconcile the register to ensure that it balances.

Customer Service

A cashier is always responsible, like many other restaurant employees, for good customer service. This requires politeness and exceptional customer relations skills. The cashier is likely the last person the guest will interact with in the restaurant and it may be their job to make sure that service was satisfactory. Cashiers ask customers if they enjoyed their meal, thank them for their business and invite them to return. If the customer was not satisfied with service or with the meal, the cashier may alert management to remedy the problem.

Tip Out

At the end of a shift the cashier must be able to tip out the servers on the floor. While many guests leave cash tips on the table, those who pay with a card may wish to add a tip to the charged bill at the register. This money is taken out of the cash drop at the end of the shift and is given to the appropriate servers who earned the tips. Keeping the tips straight so they go to the right people is part of the cashier's responsibility is some restaurants.

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About the Author

Lee Morgan is a fiction writer and journalist. His writing has appeared for more than 15 years in many news publications including the "Tennesseean," the "Tampa Tribune," "West Hawaii Today," the "Honolulu Star Bulletin" and the "Dickson Herald," where he was sports editor. He holds a Bachelor of Science in mass communications from Middle Tennessee State University.