T-Mobile customers who are sick of the sight of their aging handsets and longing to get their mitts on a new phone can find out how much longer has to run on their existing contracts in several ways. Those who are approaching the end of their contracts may be able to negotiate an early upgrade with T-Mobile if they're willing lock themselves into another 12- or 24-month agreement.
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If it's still knocking about, dig out the paperwork that came with your phone or SIM card. This will show the length of your contract. Your paperwork would have come in the form of a letter if your handset was delivered to your home, or a computer print out if you arranged your contract in-store. You could also try searching your emails if you bought your handset online. Your confirmation message may contain information about the length of your agreement.
Go to T-Mobile's website, log into your account and click on the "My plan" link in the left navigation bar. You'll be presented with information about your inclusive minutes, text messages and mobile Internet data allowances, along with the date your contract ends. If you haven't registered for online access to your account, you can do so by clicking on the "Register" link in the top right-hand corner of T-Mobile's homepage.
Call T-Mobile customer services for free on 150 from your mobile phone or 0845 412 5000 from a landline. Ask to speak with somebody who can tell you when your contract ends. You'll have to contend the usual automated call routing nonsense and may end up getting put through to T-Mobile's retensions department, but should be able to get hold of a date. If you're calling the 0845 number from a landline, you could be charged for your call, depending on your landline contract.
T-Mobile customers who don't care to conduct their affairs online and can't be doing with calling the firm's customer services department can write to the company to ask for a contract end date (see Resources). The process will obviously take little longer than getting the information you want online or over the phone, but will be perfectly effective nevertheless.
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