Few things in life are more frustrating than a sluggish website or an app that freezes up every other minute. If you're experiencing problems with a Yahoo! web-based application and know your computer is free of viruses and enjoys a fast and consistent internet connection, it'll be time to get troubleshooting. The problem will most likely be down to your device or the way your software's configured.
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The problem could be down to the device you're using. If you're accessing Yahoo! services on a computer with a low amount of random access memory, you may experience freezes and slow page load times. Try closing down other programs running in the background to free up some memory. Right-click on icons in the system tray in the lower right-hand corner of your screen and select the option to shut them down. Upgrade your device's RAM if the problem persists.
Yahoo! web-based services are optimised to work with a number of browsers. If you're not using Internet Explorer 7.0 or newer, Firefox 3.5 or newer, Safari 4.0 or newer or Chrome 5 or newer, you could run into problems. Try accessing the Yahoo! service you're having issues with on an alternative web browser. You should always use the latest non-beta version of one of Yahoo!'s supported browsers for optimal performance of its services.
Every time you use a website, your browser stores information about your visit in its cache. Over time, your browser can become sluggish as its cache fills up. Emptying your web browser's cache can help it work more efficiently. Check your Yahoo!-supported browser's user guide or help menu for instructions on how to empty its cache. Close your browser down before trying to access the Yahoo! service you were having problems with after emptying its cache.
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