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Why does my Yahoo! keep freezing?

Few things in life are more frustrating than a sluggish website or an app that freezes up every other minute. If you're experiencing problems with a Yahoo! web-based application and know your computer is free of viruses and enjoys a fast and consistent internet connection, it'll be time to get troubleshooting. The problem will most likely be down to your device or the way your software's configured.

Device

The problem could be down to the device you're using. If you're accessing Yahoo! services on a computer with a low amount of random access memory, you may experience freezes and slow page load times. Try closing down other programs running in the background to free up some memory. Right-click on icons in the system tray in the lower right-hand corner of your screen and select the option to shut them down. Upgrade your device's RAM if the problem persists.

Browser

Yahoo! web-based services are optimised to work with a number of browsers. If you're not using Internet Explorer 7.0 or newer, Firefox 3.5 or newer, Safari 4.0 or newer or Chrome 5 or newer, you could run into problems. Try accessing the Yahoo! service you're having issues with on an alternative web browser. You should always use the latest non-beta version of one of Yahoo!'s supported browsers for optimal performance of its services.

JavaScript

If you don't have JavaScript enabled in your web browser, you shouldn't be surprised if your Yahoo! services don't perform as expected. Most modern internet pages won't load properly without JavaScript being enabled, so you'll probably experience issues with other sites if this is what's causing your problems. Check your Yahoo!-supported browser's user guide or help menu to find out how to enable JavaScript.

Cache

Every time you use a website, your browser stores information about your visit in its cache. Over time, your browser can become sluggish as its cache fills up. Emptying your web browser's cache can help it work more efficiently. Check your Yahoo!-supported browser's user guide or help menu for instructions on how to empty its cache. Close your browser down before trying to access the Yahoo! service you were having problems with after emptying its cache.

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About the Author

Michael Roennevig has been a journalist since 2003. He has written on politics, the arts, travel and society for publications such as "The Big Issue" and "Which?" Roennevig holds a Bachelor of Arts in journalism from the Surrey Institute and a postgraduate diploma from the National Council for the Training of Journalists at City College, Brighton.