Whether you sell electronics, books or gourmet food, offering your wares on Amazon.com gives you access to a global marketplace filled with potential customers. Selling on Amazon is fairly straightforward, but if you violate any policies or perform poorly, your account may be suspended. Poor seller performance includes shipping items late, cancelling orders or sending damaged items. If you correct the issue that is causing you to violate Amazon's policies, it is possible to have your account reinstated.
- Skill level:
- Moderately Easy
Check the email address associated with your Amazon seller's account. When your account was suspended, you received an e-mail from Amazon that told you the reason why. Read the email carefully to learn what you have done wrong.
Take note of any selling practices you use that go against Amazon's policies. If you routinely receive poor customer feedback, read the comments carefully to determine why buyers are dissatisfied.
Check your inventory for items that violate your seller's agreement with Amazon. For example, you cannot sell bottles of alcohol or illegal drugs. You also cannot sell items that may be considered offensive, such as those that are racist or sexist.
Write down a Plan of Action, to be sent to Amazon, that identifies problems with your account and what you will do to correct them. For instance, you may choose to address how you will ship items to customers on time, or how you will provide a more accurate product description so customers always know that they will get what they paid for.
Log in to your Amazon seller account. Click on "Notification" under the "Customer Metrics" heading. Click on "Appeal Decision," located next to your suspension notice. Type your Plan of Action, and then click "Send."
Wait for approximately 48 hours for a response from Amazon. You will be notified whether your account has been reinstated.
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