How to Fix a Paper Jam in the Document Feeder on My Brother MFC-6800

Written by irene a. blake
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The Automatic Document Feeder, or ADF, on your Brother MFC-6800 may show one of two error messages on the display -- "Check Original" or "Paper Jam" -- when the ADF has a paper jam. As with any printer, to fix a paper jam on a Brother MFC-6800, you must pull the paper from the area where it is jammed. Typically, the paper jams at the top of the unit where it begins feeding through the unit or inside the ADF as it feeds out. No matter which area you're dealing with, accessing the paper and fixing the jam shouldn't take long.

Skill level:
Moderately Easy

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Things you need

  • Tweezers (optional)

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  1. 1

    Determine where the paper is jammed in the ADF on your Brother MFC-6800 -- in the top or bottom of the unit.

  2. 2

    Access the paper. If the paper is jammed in the top, open and flip down the cover on the left side of the ADF. If the paper is jammed in the lower part of the unit, lift up the document cover.

  3. 3

    Grasp the paper on both sides and carefully pull it toward the right side of the machine and away from the feeder -- up slightly and right if working from the top; down and right if working from the bottom. If the paper rips and the remaining piece or pieces are too small for you to grasp with your fingers, access them from the opposite side or remove them with tweezers.

  4. 4

    Return the ADF or document cover to its original position once you've removed all of the paper.

  5. 5

    Push the "Stop/Exit" button to reset the printer to remove the error message from the display so you can start printing again.

Tips and warnings

  • If the printer won't reset, turn it off, wait five minutes, turn it on and check the display again.
  • If the error message remains, or you see another error message, contact Brother at 800-284-4329 for assistance.

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