How to write a cancellation of order letter

Written by candice abrams
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How to write a cancellation of order letter
Cancelling an order is as simple as writing a letter. ( Images)

If you want to write a letter to cancel your order for a product, you can complete the letter quickly and simply. Sometimes, it can be difficult to write a cancellation letter, especially if you are upset. Be sure to set your thoughts aside a day or two before working on your letter. This will help you get your point across without overreacting. You want to be firm, but polite.

Skill level:
Moderately Easy


  1. 1

    Write the salutation "Dear" at the beginning of your letter. Use the person's last name and a courtesy title --- "Mr." for a man and either "Ms." or "Mrs." for a woman.

  2. 2

    Begin the reason for your cancellation letter. For example, you could say, "I'm writing to inform you that I want to cancel my order for the item...." Describe the order you would like to cancel, including the order number. Provide additional information such as your customer number and the date of your order.

  3. 3

    Explain how you would like to receive a refund. For example, you could say, "Please issue a full refund to the credit card I used to purchase the item."

  4. 4

    Enclose any related documents such as your original order form or receipt. This may help speed the cancellation process. Include any membership numbers you may have so customer service can find you in the database.

  5. 5

    Sign your name at the end of the letter. Enclose the letter in an envelope with your name and address.

Tips and warnings

  • Consult the store's return policy before writing your letter.
  • Document the date that you wrote the letter, in case the store does not receive it or the cancellation takes longer than you expected.

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