My BlackBerry Sound Won't Play

Written by rob kemmett
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My BlackBerry Sound Won't Play
If you cannot fix your audio problems yourself, take your BlackBerry to an authorised BlackBerry dealer. (black woman on cell phone image by Susan Rae Tannenbaum from

BlackBerrys are personal digital assistants (PDA) capable of making phone calls, accessing the Internet, watching videos and listening to music. BlackBerrys have built-in speakers that emit audio and a headphone jack if you choose to wear earphones. If your BlackBerry does not play audio, troubleshoot your phone and audio settings to determine why you cannot hear any sound.

Skill level:


  1. 1

    Change the sound profile settings on your BlackBerry to a setting that play ringtones and alert sounds. Avoid the "Silent" or "Vibrate" settings, as they do not play ringtones or alerts. Consult your owner's manual for instructions on how to change settings on your specific BlackBerry.

  2. 2

    Turn your volume up by pressing the volume button on the side of your phone. If your volume is turned down or muted, no sound will play on your BlackBerry. If you can not find the volume control, consult your owner's manual for instructions on how to increase the volume on your specific BlackBerry model.

  3. 3

    Remove the battery from your BlackBerry, leave it out for 30 seconds and then replace it. This will reset your BlackBerry.

  4. 4

    Reinstall your BlackBerry software. Software bugs and system malfunctions may prevent sound from playing on your BlackBerry. Open the BlackBerry App Loader application on your computer. Connect your BlackBerry to your computer using your USB connector. Click on the options and programs you wish to reinstall onto your BlackBerry when the menu appears. Click "Finish" to begin the reinstallation process. All personal data, such as videos, music and contacts, will be lost if you reinstall your BlackBerry software.

  5. 5

    Contact BlackBerry or an authorised BlackBerry vendor and return your phone if your phone's audio still does not work.

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