How to Refuse a Package Sent With UPS

Updated April 17, 2017

United Parcel Service, or UPS, is currently the world's largest package delivery business. Founded in 1907 as a messenger company, UPS is a now a global leader in distribution. UPS workers sort nearly one million packages a day. But not all recipients of these packages wish to accept them. There are several options of package refusal available to customers: Packages can be refused before delivery occurs; they can be refused after delivery; or, if the intended recipient is available when the driver arrives, they can be refused upon delivery.

Go to and locate the "Tracking or InfoNotice Numbers" field. This field is located in the upper left-hand corner of the website.

Type in your 12-digit UPS InfoNotice number and click the track button. Once you have hit the track button, a new screen will appear, and you will see a tracking summary of the shipment.

Locate the "Package Progress" field and select the option "Choose Another Delivery Option." This option allows you to modify the package's delivery. When your new selection choices appear, choose "Return to Sender."

Click "Finish" when you have filled out the required fields. You will receive a confirmation notice from UPS so that you know that your package is in fact being returned to sender.

Call UPS directly at 800-742-5877 (800-PICK UPS). When you speak to a customer service rep, tell her that you would like to refuse delivery. Do not open the package.

Schedule a time for a UPS delivery driver to return to your location.

Give the package directly to the UPS driver who arrives at your business or residence.

Do not accept or open the package.

Tell the UPS driver that you do not wish to accept the package.

Indicate that the package should be returned to sender.


An opened package is an indication that the delivery has been accepted, and the package cannot be returned. Also, do not simply drop the package into the nearest UPS box. The package is coded for delivery at your house, and so the package will be delivered to you again. You must contact UPS directly for a return.

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About the Author

Based in the Deep South, Cindy Roussos has been a full-time writer since 2004. Her work has appeared in such print publications as "Chicken Soup for the Soul" and online at websites such as Roussos graduated summa cum laude with a Bachelor of Arts degree from the University of South Alabama.