Skype doesn't ring

Written by john mitchell Google
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Skype is a desktop client that lets users make VOIP (Voice Over Internet Protocol) phone calls to land lines, mobile phones and other Skype members. Having your Skype client ring when you have incoming calls is important so you know when to answer the phone. As with any software program, it is possible that an occasional glitch may occur or a setting may get accidentally tweaked without your knowledge. There are a few steps you can take to troubleshoot your Skype audio settings.

Skill level:
Moderately Easy

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  1. 1

    Check your Windows computer audio settings. Click the "Start" menu, then select the "Control Panel." From the "Control Panel" window, click the "Sounds, Speech and Audio Devices" icon. Under the "Audio" tab, verify and adjust the settings as necessary. You will need to make sure the audio is on and the volume is turned up.

  2. 2

    Verify that your computer's speakers are turned on. Check the audio plug, and make sure it is securely fitted into the computer's audio card. Adjust the speaker's volume control up or down, and set to your preference.

  3. 3

    Test the general audio playback on your computer. For example, pull up a video on YouTube and see if you hear sound coming from your speakers.

  4. 4

    Check your audio settings in the Skype desktop client. Click "Tools" from the top navigation bar, then select "Options." Choose the "Audio Settings" icon. Verify that your sound card is properly selected from the "Speakers" option. Set the "Ringing" option to "Ring on all devices." Click "Save."

  5. 5

    Place a test call from the same Skype audio settings section. Under "Other things you can do," click the "Make a free test call." It places an immediate test call from the Skype Test Echo service.

  6. 6

    Download and install the latest version of Skype. Since the program is periodically updated, updating regularly helps to improve performance and fix glitches. The latest Skype version is available directly from the official Skype website (see Resources). Alternatively, you can click "Help" from the navigation bar, then select "Check for Updates."

Tips and warnings

  • Skype is also available on Android, BlackBerry, iPhone and Nokia smartphone devices.

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