One of the most feared experiences when using a PC running Windows is the infamous "blue screen of death." If you receive the "Stop 0x0000007b Inaccessible Boot Device" blue screen error on your Dell Latitude D600, there are a handful of things that you may do to solve the problem. Troubleshooting your D600 may be difficult if you are unfamiliar with computer hardware and Windows operating components, so consider taking your laptop to a computer technician if you are not comfortable with performing system repairs yourself.
- Skill level:
- Moderately Challenging
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Things you need
- Antivirus software
- Floppy disk
- Floppy disk drive
- Windows XP installation CD
Start the D600 while repeatedly pressing the "F8" key. This accesses the "Windows Advance Options" menu.
Scroll down to "Last Known Good Configuration (your most recent settings that worked)" and press "Enter."
Select "Windows XP" from the list of operating systems if you have multiple operating systems installed on your D600. Press "Enter."
Revert to Last Working Configuration
Boot up your computer into safe mode. To enter safe mode, start the computer and rapidly press the "F8" key on your keyboard while the D600 is booting. Scroll down and select "Safe mode with Networking" and press "Enter."
Remove any floppy disks or USB drives from the computer.
Start your preferred antivirus software and run a full system scan on all hard disks on your computer. If you do not have antivirus software, acquire it and install it.
Delete all virus files found and restart the computer, entering back into safe mode. Repeat the scan until the antivirus no longer finds viruses on your computer.
Remove the hard drive that contains the Windows operating system from your laptop (if you are not able to boot the infected computer into safe mode) and connect it to another computer using a USB adaptor or by connecting it to a free SATA or IDE cable inside the tower.
Click "Start," select "My Computer" and right-click the infected hard drive. Select the option to scan the connected drive with your antivirus software. Repeat the scan until the antivirus software no longer finds viruses.
Remove Boot Sector Viruses
Download the mass storage OEM driver that is compatible with your hard drive and Windows XP onto another computer. Consult the Dell drivers and downloads page or your hard drive manufacturer's website to find the driver.
Copy the file onto a floppy disk. Note that you may not use another other type of disk to install the OEM mass storage device driver.
Insert the Windows XP installation CD into the computer that displays the error. Start the computer.
Press "F6" when the message "Press F6 if you have to install a third-party SCSI or RAID driver" appears at the bottom of the screen.
Insert the floppy disk and follow the prompts to install the necessary driver from the floppy disk.
Remove the Windows XP installation CD and floppy disk after installation. Restart the computer. Note that you do not need to reinstall Windows.
Install Correct Device Driver
Tips and warnings
- Run a system repair using the Windows installation CD if these troubleshooting methods do not solve the problem.
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- Microsoft Support: Advanced troubleshooting for "Stop 0x0000007B" errors in Windows XP
- Microsoft Support: Limited OEM driver support is available with F6 during Windows XP and Windows Server 2003 set-up
- Microsoft Support: How to start your computer by using the Last Known Good Configuration feature in Windows XP
- Dell: Dell Latitude D600 Systems User's Guide
- Dell: Technical Support for Latitude D600