How to Troubleshoot an AquaSoft Water Softener

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How to Troubleshoot an AquaSoft Water Softener
Troubleshoot an AquaSoft Water Softener (Agata Urbaniak)

AquaSoft is the designer and manufacturer of various water softeners. Such appliances use ion-exchange filters or a reverse-osmosis process to remove contaminants such as dissolved metals, and minerals such as calcium and magnesium. Homes that run an AquaSodt water softener can sometimes run into problems while using the device, and should troubleshoot it immediately to resolve potential problems.

Skill level:
Moderately Easy


  1. 1

    Check that the AquaSoft water softener is hooked up to its power supply. While most AquaSoft devices have a small backup battery that allows pre-programmed settings to be retained in the device's internal memory, long-term power outage will shut down the softener and reset the device's settings to its original factory defaults.

  2. 2

    Verify that the plastic drain and connection tubes are plugged in if you notice leaks or poor water output. Over time, plastic tubing can become cracked and may need to be replaced. The device uses 1.7- to 2.0-millimeter tubing.

  3. 3

    Review the softener's top LCD display screen to find how many gallons of filtered water are remaining in the device's reservoir. The water softener adapts to usage and will increase or decrease its filtering depending on household usage averages. However, sudden increases in water consumption, such as when you have visitors, may cause a depletion of filtered water and a delay in water output.

  4. 4

    Verify that any optional add-on devices, such as thermostatic mixing valves, are connected securely. Poor water pressure, lukewarm water and similar water-quality issues may be caused by an improperly attached or secured add-on. Tighten the gaskets and pipe fitting nuts with a wrench capable of securing 3/4-inch nuts.

Tips and warnings

  • Due to mineral-content percentages, water from an AquaSoft water softener should not be used to water plants. Drinking large amounts of soft water may also have negative health effects on individuals on a low sodium diet.

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