How to Fix Norton 360 That Won't LiveUpdate

Written by jordan baughman
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Symantec's Norton 360 antivirus software is a large group of security applications that work together to safeguard your system from Trojans, viruses, phishing websites and various other forms of malware that could cause a critical error in your computer's hard drive. However, this software suite relies chiefly on LiveUpdate--a feature that Symantec employs to routinely update your Norton software. If your Norton 360 is not able to initiate LiveUpdate, you will need to reboot the software to repair the issue.

Skill level:
Moderately Easy


  1. 1

    Remove any discs, thumb drives and peripheral devices from your computer.

  2. 2

    Restart the computer and hold down the "F8" key to initiate "Safe Mode."

  3. 3

    Press the "Enter" key when prompted by your computer to enter into "Safe Mode." If your computer utilises multiple operating systems, highlight the desired operating system from the results screen using the arrow keys and then press "Enter" to select it.

  4. 4

    Open the "Start" menu.

  5. 5

    Type "luall.exe" into the "Start Search" bar and hit the "Enter" key to manually initiate the LiveUpdate repair.

  6. 6

    Proceed through the LiveUpdate wizard by pressing the "OK" and "Yes" buttons without changing any of the default settings.

  7. 7

    Restart the computer when prompted.

  8. 8

    Launch Norton 360 once the computer has restarted.

  9. 9

    Click on "Scan Now" in the Norton 360 main menu.

  10. 10

    Reboot the system again once the scan has completed to finish the repair process.

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