My Computer Won't Recognize My BlackBerry

Written by anthony diaz de la vega
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My Computer Won't Recognize My BlackBerry
Connect your smartphone to a computer to upload movies and music. (cell phone with head set image by Joann Cooper from

BlackBerry smartphones support multimedia communication, allowing users to send each other documents, files and videos. Uploading content onto your phone by connecting it to a computer, also known as "sideloading," allows you to fill your BlackBerry's memory card with any data you would like. Occasionally, however, a computer will be unable to properly connect to a BlackBerry smartphone, preventing you from properly sideloading media or backing up your phone's data. Frozen BlackBerry firmware, a faulty cable connection or an incompatible operating system may leave your computer unable to recognise a BlackBerry connected to it.

Skill level:


  1. 1

    Check your BlackBerry phone for damage. Plug the phone into a wall charger and check for the charge icon to ensure that the USB port on the phone is functioning properly. Examine the computer connection cable for any damage.

  2. 2

    Connect your BlackBerry to a different (but compatible) computer and see if your phone is recognised by it. If the phone is able to connect, the issue is with the original computer or the cable. If the problem persists even after connecting your phone to a new compatible computer, the issue lies with the phone's firmware.

  3. 3

    Check the USB port of the computer to ensure that it is not damaged or obstructed in any way. Ensure that your computer's operating system is compatible with the version of BlackBerry desktop software that is installed. Reinstall the correct version of BlackBerry desktop software on your computer.

  4. 4

    Reboot the phone. Pull the battery out and leave it disconnected for one minute. Reinsert the battery into the BlackBerry to restart the phone. Open the reinstalled version of the BlackBerry desktop software. Connect the phone to your computer again.

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