Polycom is the maker of video and audio conferencing systems. According to their website, they are "the global leader in telepresence, video and voice solutions." A video conference system helps people who are geographically apart meet face to face via technology to collaborate on business solutions. Although video conferences can save money and time, if there is a problem with the equipment, it can do the opposite. This is why testing a Polycom system can be important.
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Boot up the system and wait a few seconds. Make sure the power supply is firmly attached to the codec and that all other cables are not loose. Turn on the connected monitor.
Test the functions on the Polycom remote control unit. Test the camera controls by pressing the arrows up, down, left and right. Make sure the camera moves appropriately with the buttons pressed. Test the camera zoom function by zooming in and out on an object. Make sure the camera's autofocus is focusing the image for the different camera shots.
Press the "Menu" button of the Polycom remote to go back to a previous screen and use the arrow keys to test the menu navigation functions.
Make a test call by going to the address book via the Polycom menu. Highlight a previously made IP (or ISDN) number or dial a new calling address in and press the "Dial" button.
Make sure the call connects to the other video conferencing site. Have another person at the far-end verify you look clear and that there is no pixelation or frozen images. Talk and make sure your audio is clear and concise. Verify that audio and video signals from the other site are heard and seen clearly.
If a video bridge is connecting multiple Polycom video conferencing units, make sure the screen is exactly what the bridge operator is sending. For example, if there are three sites connected and you should only see the one who is talking, make sure you see the right sight.
Test any peripheral audio/visual equipment connected to the Polycom system, such as a computer interface or document camera. Send a computer signal such as a PowerPoint presentation or a document image. Verify that the person you are testing with at the far end can see the image clearly.
Disconnect the call and repeat the procedure if needed.
Tips and warnings
- Sometimes poor video can be due to a simple reason such as not enough light in the room.
- Sometimes poor audio can be due to a simple reason such as being too far away from the microphone or having the volume too low.
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