How to Troubleshoot an IBM ThinkPad T43

Written by tyson alexander
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How to Troubleshoot an IBM ThinkPad T43
How to Troubleshoot an IBM ThinkPad T43 (broken black computer keyboard isolated image by dinostock from

Computer problems are a notoriously frustrating experience. They cripple your productivity and can end up costing you money if you send your computer in for repairs. Thankfully, you can save time and money by solving many computer problems on your own. You can do this by simply eliminating sources of the problem in a step by step manner. The process is especially simple on an IBM ThinkPad T43, as it comes preloaded with software to make troubleshooting as efficient as possible.

Skill level:


  1. 1

    Close the display on your T43 and turn it over. Locate the battery on the back of your unit. Remove the battery by pushing the slider towards the symbol of an open lock, and sliding it out of its compartment.

  2. 2

    Plug your AC adaptor into the back of your T43, and connect it to a power source. Ensure that there are no loose connections on the adaptor itself. Open the display and power your T43 on by pressing the circular button above the keyboard. If your T43 does not power on, then you may need a new AC adaptor.

    How to Troubleshoot an IBM ThinkPad T43
    Make sure the adaptor functions properly. (digital camera adaptor image by Sid Viswakumar from
  3. 3

    Reinsert the battery pack into your T43. Leave your T43 with the battery and AC adaptor attached for approximately an hour, to give your battery a chance to charge. Then remove the AC adaptor and power your T43 on. If your T43 will not power on with the battery installed, you may need a replacement battery.

  1. 1

    Power your T43 on. While your laptop is starting up, press the blue "Access IBM" button located above your keyboard. Select "Rescue and Recovery."

  2. 2

    Follow the onscreen instructions to run diagnostic tests on your T43. The Access IBM utility will alert you of any problems that it finds with your hardware and drivers. It will then provide simple instructions on how to address the problem.

  3. 3

    Use the Access IBM tool to restore your T43's software to its original state (first, see the "Warnings" section of this article). Select "Rescue and Recovery," in the Access IBM utility. Then select "Restore your system," and "Restore my hard drive to the original factory state."

  1. 1

    Run "PC-Doctor for Windows," which comes pre-installed on all ThinkPad T43s. Click the Windows button in the bottom left corner of the screen and click on "Programs" or "All Programs." Follow the onscreen instructions to perform diagnostic tests on your T43's components.

  2. 2

    Pay attention to which programs you are using when the problem occurs. If you notice that the problem only occurs when you are using one particular program, try reinstalling the program to see if the problem ceases.

  3. 3

    Update Windows. Microsoft often notices common problems with Windows and releases updates to address them. You can update Windows by following the "Windows Update" link in the Resources section.

Tips and warnings

  • Restoring your hard drive to its original configuration will erase all files currently on your hard drive. If you do not have backups for important files, you should bring your computer to a specialist who can retrieve you important files for you.

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