How to Troubleshoot a Netgear DG834G

Written by david clair
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How to Troubleshoot a Netgear DG834G
Checking the power source is part of the troubleshooting process. (Light Switch and Outlet image by Towards Ithaca from

The Netgear DG834G is a 54 Mbps wireless broadband modem router with a built-in firewall. It is designed for use with ADSL Internet connections in homes or small businesses. The router can be used wirelessly or by connecting cables to the ports in the back of the unit. Various circumstances can lead to problems with this type of device. Diagnosing the cause of a problem is the first phase of the troubleshooting process. Complete all of the troubleshooting steps to resolve problems after they have been identified.

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  1. 1

    Connect the power cord securely to the router and make sure the power supply adaptor is properly connected to a power outlet. The power LED indicator should come on when the router is turned on.

  2. 2

    Turn the router off if the power LED does not stay on. Unplug the router for 10 seconds. This forces the unit to reset. Plug the router back in and turn it on.

  3. 3

    Inspect the Ethernet cable if the "LAN" or "WAN" LED lights do not light when a connection is made. Make sure the cable is securely attached to the router and to the computer.

  4. 4

    Close the Internet browser if the web connection is not activating. Restart the computer and reopen the browser.

  5. 5

    Disconnect all telephones on the line if the "WAN" LED blinks yellow continuously. After the light turns green, reconnect each telephone one at a time, making sure the microfilters are properly connected to each telephone.

  6. 6

    Press and hold the "Default Reset" button until the "Test" LED turns on if you need to restore factory default settings. Release the button and wait for the router to reboot.

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