How to Troubleshoot an HP Photosmart C3180

Updated February 21, 2017

The HP Photosmart C3180 will sometimes encounter problems with its operation, requiring you to troubleshoot the issue. Like all printers, the C3180 can stop working entirely due to a jammed piece of paper. You may also notice any black text or images produced by the printer do not have an even amount of black ink. If you try to solve the problem at home instead of taking the printer immediately to a repair shop, you can save yourself some time and money.

Pull out any loose paper from the printer's input and output trays. Do not remove any stuck paper at this time.

Unplug the USB from the printer. Open the front door and remove both ink cartridges from their slots, then close the door again.

Remove the power cord from the back of the printer, wait 60 seconds, then plug it back into the printer. Turn the printer back on, then reinstall the ink cartridges.

Unplug the power cord from the machine if the paper jam does not release. Open the printer's front and back door and slowly remove any jammed paper.

Clean all of the rollers inside the machine with a damp microfiber cloth. Be sure to turn the rollers all the way around as you clean them.

Allow the inside of the printer to dry for 15 minutes, then close the doors. If the printer still does not work, take it to a service shop.

Open the HP Solution Center by clicking on the "Start" or Windows icon, selecting "All Programs," then the folder labelled "HP" and clicking on "HP Solution Center." Click on "Settings" in the program, then select "Print Settings."

Click on "Printer Toolbox" and then the "Estimated Ink Level" tab. Replace the black ink cartridge if the level indicates it is low on ink.

Click on the "Device Services" tab, then select "Clean the Print Cartridges." Select a cleaning level and click "Clean."

Open the front cover and remove the print cartridges. Use a damp microfiber cloth to clean the shiny metal contacts on both cartridges, then replace them after they have dried for 10 minutes.

Open the printer's front cover and remove only the black ink cartridge if the problems continue. Turn the cartridge upside down so the label is on the bottom, and let the cartridge sit for two hours before reinstalling it.

Things You'll Need

  • Microfiber cloth
  • Distilled water
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