How to Troubleshoot Hotpoint Washing Machines

Updated February 21, 2017

Hotpoint is a trusted name in washing machines. More than likely, you rarely have problems with your Hotpoint machine, but when problems arise, they can put a damper on your day. When issues arise, it is sometimes difficult to know what to do. Luckily, Hotpoint troubleshooting can be done at home without the hassle and expense of calling a repair person. Some Hotpoint problems can even be remedied on your own.

Check the setting you selected if the wash cycle is taking a long time to complete. Some settings take longer than others. Select the setting carefully based on the type of material you are washing. Hot water and pre-wash settings typically take longer than other cycle settings.

Check the load size and detergent amount if your clothes are not clean. Using the pre-wash setting to soak dirty clothes can help get them cleaner. Make sure you used enough detergent based on the product’s directions. The “economy wash” setting may not get incredibly dirty clothes clean. If the load size is too large, clothes will not get as clean. Loads should never weigh more than eleven pounds.

Wait a few minutes if the washer stops mid-cycle. Once the tub fills, it is normal for the wash cycle to pause to heat up the water for washing. If the washer does not start again, check the power source and reset the circuit breaker if necessary.

Check your detergent label if soap bubbles are emerging from the detergent dispenser. Make sure to use only a low suds detergent designed for automatic washers. Stop the cycle and remove the laundry. Select the “rinse” cycle to rinse the soap from the machine. Rewash the clothes with the proper detergent.

Check the load balance and levelness of the floor if the washer is noisy or vibrating excessively. If this is the first time you’ve used the washer, make sure you’ve removed any transit packing from the machine. Smaller loads consisting of heavy items like jeans or towels can cause the machine to get out of balance. Rearrange the load. If the machine is not on a level surface, this can also affect the noise level. Place pieces of wood, plastic or other sturdy material under the bottom of the machine to level it.

Call a trusted professional if you cannot resolve these issues on your own. Contacting the company for more detailed troubleshooting may also be helpful.

Things You'll Need

  • User's manual
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About the Author

Megan Martin has more than 10 years of experience writing for trade publications and corporate newsletters as well as literary journals. She holds a Bachelor of Arts from the University of Iowa and a Master of Fine Arts in writing from The School of the Art Institute of Chicago.