How to Diagnose Connection Problems With Windows XP

Written by lita mcleary
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How to Diagnose Connection Problems With Windows XP
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Whenever connection problems occur, you should be able to deal with them to avoid further interruptions. Connection problems can affect file sharing as well as your Internet connection, which can slow down computing. You can try several ways to diagnose your connection problems.

Skill level:


  1. 1

    Click “Start,” “My Computer,” and then “My Network Places (located at the left side of the window). Under “Network Tasks,” select “View Network Connections.” Check the status of your “Local Area Connection.” If it says “Limited or no connectivity,” right-click on the icon and click “Repair.” Alternatively, you can select “Disable,” and then “Enable” to renew the connection.

  2. 2

    Make sure that your TCP/IP configuration is configured correctly. Navigate back to “Local Area Connection.” Right-click on the icon, click “Properties” and then “Internet Protocol (TCP/IP), and select “Properties” once again. Enter the computer’s IP Address and “DNS Server” given by your Internet service provider.

  3. 3

    Check the Ethernet cable connected to the LAN port located at the back of the computer and make sure that it is properly connected. Reboot the computer and see if this yields any improvement. If it does not, turn off your modem and then turn it back on to renew the connection.

Tips and warnings

  • To know the status of your “Local Area Connection” more quickly, look at your “System Tray” located in the lower right side of your screen. Look for the computer icon that represents your “Local Area Connection.” If it has a yellow exclamation mark beside it, it means “Limited or No Connectivity.” If it has an "X" beside it, it means that the Ethernet cable is unplugged.
  • Use the “Help and Support” feature in Windows XP. Click “Start,” and then “Help and Support.” Under “Pick a Task,” select “Use Tools to view your computer information and diagnose problems” and then “Network Diagnostics.” Click “Scan your System” to allow Windows XP gather information regarding your network connections.
  • If these steps do not generate positive results, call your Internet service provider for further assistance.
  • You should see yellow or orange lights at the end of the Ethernet cable if it is properly connected to the LAN port of your computer. If you do not see any light even if the cable is already properly connected, you may need to have the cable replaced.

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