Digital photo frame troubleshooting

Written by patrick nelson
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Digital photo frame troubleshooting
Insert a memory card with images on it into the memory card slot if there are no images on the screen. (sd cards image by timur1970 from

The latest digital photo frames not only have internal storage capacity, but they can accept memory cards, plus USB sticks, and are also networkable. The devices can now include Wi-Fi connectivity too. Troubleshooting digital photo frames often revolves around these external connections---storage and networks. The cards need to be compatible with the frame and the W-Fi network needs to be configured.

Skill level:
Moderately Easy

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  1. 1

    Insert a memory card with images on it into the memory card slot if there are no images on the screen. Make sure the frame can read your type of card. Most frames will read standard cards like SD, SDHC, MMC, XD or MS cards. Anything more exotic may be unuseable in the frame. Check the documentation for the types your frame will accept. Transfer the images to a card your frame will accept.

  2. 2

    Connect the USB stick securely if that's the method you want to use to get pictures onto the frame and nothing happens when you insert the USB stick (it should automatically load the images to the frame's display).

  3. 3

    Run through the wireless connection wizard or menu on your frame if your frame isn't showing up on the network. You will need to know the wireless network name and any passwords for your network. The person who set your network up will be able to give you that information. Follow the prompts to set the frame up on the network. Some Kodak frames have a "Fix It" button which claims to troubleshoot your connection for you.

  4. 4

    Look for any energy saving modes in the Setup Menu if your frame turns off after a time by itself. The Setup Menu is usually hierarchical, meaning it's structured in layers. Energy Savings may be in an area called "Options." Just scroll down through the menu structure until you get to it, then scroll through to reduce the timeout. It's probably labelled in minutes. For example, "60 Minute Time-Out," or "Time-Out Off." Select the option that suits you.

  5. 5

    Unplug the power cable for five seconds and reconnect the cable if the frame freezes. There may well be a reset button somewhere on the frame too if that doesn't work. Try to backup the pictures first though. Copy them from the frame memory to a card; using the frame's menu as a hard reset can wipe the memory.

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