How to Troubleshoot a Kensington Wireless Mouse

Updated April 17, 2017

Founded in 1981, Kensington produces a range of computer based products, such as trackballs, mice, keyboards and laptop locks. Kensington's wireless mice require either an available USB port or a Bluetooth enabled computer and while USB ports are readily available on computers, Bluetooth is often a premium option. Further, Kensington software may not be compatible with your operating system, so always check for the latest updates prior to installing the "Mouseworks" program.

Replace the batteries in your Kensington wireless mouse. Use only the battery types recommended by Kensington for your mouse.

Ensure that your mouse's power switch is set to "On."

Turn on your computer's Bluetooth capabilities if using a Bluetooth mouse.

Reduce interference from other 2.4 GHz devices such as wireless speakers or cordless phones by relocating the devices or your computer.

Plug the mouse receiver into a different USB port. Do not plug the receiver into a USB hub.

Ensure that your mouse is within the specified range (typically 30 feet) of the USB receiver.

Update your mouse drivers with the latest version that is compatible with your operating system.

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About the Author

Candace Benson has nearly five years of experience as a volunteer coordinator and has worked for non-profits and state agencies. In the late 1990s and early 2000s, Benson wrote for a number of video game websites and blogs and worked as a technical support agent. Benson currently writes for eHow.