How Do I Renew My Symantec Endpoint Protection?

Written by emilio alvarez
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How Do I Renew My Symantec Endpoint Protection?
There are a few ways to renew your Symantec Endpoint Protection. (antispam image by herreneck from

Renewing the License for Symantec Endpoint Protection can be done a few different ways. This specific Symantec product is purchased or renewed with an integrated support contract. Both the license and the support contract need to be in valid status to continue being eligible for content and software updates, technical support and maintenance. When renewing the license for Endpoint Protection, you may opt for reinstatement of your previous support contract or choose an upgraded support and maintenance option with longer duration.

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Things you need

  • Computer with Internet access

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    Renew online

  1. 1

    Launch a web browser and navigate to Symantec's official web page: ( See the References section of this article for a direct link to the "License Renewal Center" link).

  2. 2

    At Symantec's home page, click on the "Store" tab, then click on the "Renew" section, below the "Store" category. The "License Renewal Center" page displays.

  3. 3

    Enter your Serial Number or Reference Number in the text field provided, under the "How to Renew" section. If you don't know the Serial Number for the product, check the "License Certificate" or "Email Notification" from the time you originally purchased the Endpoint Protection product. The Serial Number should be displayed there.

  4. 4

    Follow the License Renewal process through the site, enter the necessary information, form of payment and confirm the transaction.

    If you need additional help, you may contact customer support, by dialling the number under the "Need Help?" section.

    Renew over the phone

  1. 1

    Obtain the Symantec phone number from the official web page. Go to Click on the "Business" tab.

  2. 2

    Mouse-over the "Products" tab, under the "Business" section, and select "Renewals" from the drop-down menu. The "Renewals" page displays.

  3. 3

    Click on the "Request a Call" link, under the "How to Renew" section.

  4. 4

    Enter your personal and contact information on the "Symantec Sales Contact Center." Type a question or inquiry under the provided text body, and finally click on the "Submit" button. A Symantec sales representative will contact you to help you through the process of renewing your Endpoint Protection license.

    Renew contacting a reseller

  1. 1

    Locate a preferred reseller to renew your Endpoint Protection license. If you are don't have a preferred reseller, contact Symantec's Qualification Team for a recommendation.

  2. 2

    Go to the Resources section of this article for a direct link to Symantec's "Custom Care" page. Scroll to the bottom of the page, and look under the "Do you have a preferred reseller?" section. A toll-free number displays to contact the Leads Qualification Team (800-745 6054 ). This number might change depending on your location.

  3. 3

    Call that number to get a recommendation on an appropriate reseller for your needs.

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