If your iPhone gets stolen, it is very important to take certain precautions in order to give you the best chance of having it returned to you safely. For the best possible results, you should immediately file a report with police in the jurisdiction where the theft took place. After that, you should call your cell phone service provider to report the theft. If those actions do not work on their own, you may need to escalate matters. Luckily, this only involves a simple e-mail.
- Skill level:
- Moderately Easy
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Things you need
- Serial number of your iPhone
Report the theft to the local police in whichever jurisdiction the theft took place. Do this immediately, both to give the police the best chance of tracking down the criminal, and also so you remember as many details as possible. Make sure to file a police report, and make note of the report number for your future reference later. Note the date, time and name of everyone you talk to. Provide the police with the serial number of your iPhone. If the phone turns up in the future, reporting the serial number can help to track it. If you do not have the serial number, it will be very difficult to track down your iPhone. Check the box and any documentation that came with your phone. It may also be on your receipt, depending on the practices of the vendor from whom you purchased it. Your mobile phone provider may also already have this information on file, so as a last resort, you can ask them.
Report the theft to your mobile phone service provider and give them the police report number, as well as the date, time and name of the officers with whom you spoke. If the first customer service representative does not seem to be able or willing to help you, politely but firmly ask to have your call transferred to a manager. Make sure to provide them with the serial number of your iPhone as well. They may already have it on file, so you may just wish to confirm that they have the correct number.
Follow up with both the police and your cell phone service provider every few days to see if there is any further progress. Do not go overboard with contact. You want to make it clear that you are concerned and diligent, but you do not want to be obnoxious and off-putting, or they will be less inclined to want to help you.
Tips and warnings
- If this method does not seem to be getting you anywhere and you have followed these steps thoroughly, you can try e-mailing Steve Jobs (CEO of Apple, whose e-mail address is firstname.lastname@example.org) to reach executive level customer service. According to Gizmodo, sometimes he even deals with these customer service issues himself. In any case, you should see an immediate change in the tracking of your problem if it has previously been unsatisfactory. However, you should note two things. One, this will only work if the phone has been traced via its serial number, perhaps because it has come to Apple for service. Two, this avenue should only be pursued if all other avenues have been exhausted. Do not escalate your issue unless the situation truly calls for it.
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