How to Exchange a Damaged iPhone

Written by stephen lilley
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If your Apple iPhone has become damaged and does not function the way you want or need it to, you have a few options. When you purchased your iPhone it came with a limited, one-year parts warranty from Apple. This is in addition to any extended warranties you may have purchased from retailers like Best Buy or an AT&T store. Before you can exchange your damaged iPhone, you need to know where you're taking it.

Skill level:


  1. 1

    Read over the terms and conditions of both your Apple warranty and any extended warranties you may have purchased. Companies are required by law to provide you exact legal details of any warranties your device has, so use the documentation that came with your device to determine exactly what your warranty covers. For example, most extended retailer warranties do not cover any kind of water-based damaged to the iPhone.

  2. 2

    Take your iPhone to an Apple Store. Have one of the experts at the "Genius Bar" look over it. If your problem is fixable through software means, they will be able to tell you how to do it for free. This could save you the trouble of having to exchange it in the first place.

  3. 3

    Contact Apple if your iPhone is still in its warranty period and you need to exchange it. If the damage is covered by the warranty, you can use their online Service Assistant to get it step up for repair. You will be informed of exactly where you need to ship your iPhone for service, based on where you are in the country. You can also set up this process at an Apple Store.

  4. 4

    Take your iPhone into the retailer through which you purchased your extended warranty. Take your warranty information, as well, as this will save an employee the time it takes to look up your records in a computer system. Go to the Customer Service desk and inform them that you'd like to either service or exchange your iPhone.

Tips and warnings

  • Most retailers operate on a "three-strikes" policy when it comes to extended warranties, which means that the first three times you take your iPhone in for problems they will send it out to service. Only on that fourth time (if necessary) will they give you a brand-new iPhone.

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