How to report a product problem on a Ford

Written by christopher raines
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How to report a product problem on a Ford
You can report a problem with your Fiesta or any other Ford vehicle. (New Ford Fiesta image by zimous from

As with most vehicles, Ford products may experience mechanical, component and safety problems. The solutions and remedies can range from minor repairs to replacements, or even government safety recalls. You can access the solutions if you report your problems promptly and to the proper people or agencies. Ford Motor Company provides its dealerships and its company contacts as avenues to report problems. You can also report safety problems to the federal government, which can use the reports to protect the safety of you and other motorists.

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Things you need

  • Telephone
  • Computer
  • Internet
  • Owner's manual
  • Vehicle registration or insurance card
  • Vehicle identification number

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  1. 1

    Inform a local Ford dealership of a problem for repair or service. Enrol with "Ford Owner" or enter your user name and password for the Ford Owner online service. Schedule service through Ford's maintenance page or "Service" link on the banner. Alternatively, search the yellow pages under the auto dealer or auto repair listings to call or find a local dealer. Describe the problem in detail to the service technician. Identify the problem vehicle part or component, if you know the name. Consult your owner's manual to find the name of the part or component.

  2. 2

    Report the problem directly to Ford Motor Company for recurring or unresolved problems. Go to the "Contact Ford" page. Click on the email link and select "Vehicle & Service Issues" as the email topic. Explain the problem in the "Your Inquiry" box and ask specific questions. Include the make and model of your vehicle. Provide the information requested below the inquiry box. You may also report the problem by phone or mail to Ford Motor Company at the addresses on the "Contact Ford" page.

  3. 3

    File a complaint with the National Highway Traffic Safety Administration for safety problems. Go to the page for filing complaints. Determine whether your problem involves the vehicle in general, tires, non-original equipment (such as replacement windshield wipers, oil filters and lights) or child-restraint systems. Click on "Begin Form." Give the requested information. Provide specific facts or details of the problem and any incident, damage or injury that you believe resulted from the problem.

    How to report a product problem on a Ford
    Report defects resulting in accidents to the National Highway Safety Traffic Administration. (broken car 2 image by Pavel Losevsky from

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