How to Reset the Administrator Password on iTunes

Updated March 23, 2017

Apple's popular iTunes program allows you to easily purchase and download music, podcast and movie files that you can transfer and sync onto your iPod. In order to purchase, manage and maintain your media library, Apple requires every user to create a password-protected account that is associated with each iTunes program installed on a computer. If you have forgotten the password that is associated with your iTunes administrator account, Apple provides two easy options for resetting it.

Open iTunes. In the left navigation panel, select "iTunes Store." Go to the top right corner of the main page and click "Sign in."

Click the "Forgot Password?" tab in the sign-in pop-up box. Your web browser should immediately open to Apple's Password Retrieval page. Enter the email address associated with your iTunes administrator account into the "Apple ID" field and click "Continue."

Choose between the two options Apple will present for resetting your password. If you want to receive directions on how to access your account information via the email address you provided, select the first option by clicking "Send e-mail." If you no longer have access to your e-mail account, Apple allows you to reset your password by answering a security question you originally provided when you first set up your iTunes account. Select this second option by clicking the "Answer Question" button.

Check your inbox for a message from Apple if you selected to receive password reset instructions via e-mail. Click the link contained in the email to reset your password. This link expires three hours after the message is sent. On the password reset page, enter your new password twice in the provided fields and click "Change Password."

Enter the month and day of your birth and select "Continue" if you selected the second option of answering a security question. Answer your secret security question and click "Continue." Enter your new password twice in the provided fields and select "Change Password."


If you cannot remember the email address associated with your iTunes account, simply click the "Forgot Your Apple ID?" link on the initial web page that pops up. Apple will ask for your first and last name as well as any other former e-mail addresses you have previously used. This will help them track down your account information.

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About the Author

Catherine Johnson is a freelance writer and designer. Her writings on computer software, electronics, cooking, digital photography, home office productivity, organization, and online technologies have been published by Demand Studios, eHow, Bright Hub, and Associated Content. She has also produced award-winning graphic design, digital images, and websites since 2003.