How to Troubleshoot the Canon Pixma MP210

Written by ty arthur
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How to Troubleshoot the Canon Pixma MP210
A Canon MP210 printer (Topika26: Wikimedia.org)

The Canon Pixma MP210 is a multi-function machine that allows you to copy or scan documents in addition to normal printing. If your Pixma MP210 has stopped working properly, there could be a variety of issues causing the problem, from a paper jam to a virus infection. Rather than contacting Canon for support or taking your printer back to the store, you can attempt a series of troubleshooting steps to resolve the problem on your own.

Skill level:
Moderate

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Things you need

  • Anti-virus software

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Instructions

  1. 1

    Navigate your Web browser to the Canon Pixma MP210 driver download page (see Resources). Select your computer's operating system from the drop-down menu and click on the download link.

  2. 2

    Double-click the driver installation file and follow the on-screen prompts. Restart your computer and attempt to use the Canon Pixma MP210 again.

  3. 3

    Navigate to the Start menu and click "Control Panel." Select "Device Manager." Scroll down and right-click on the Canon Pixma MP210 printer. Choose "Properties."

  4. 4

    Check to see if the properties heading lists "Code 19" as the current status, which will indicate that your computer has been infected with the "W32.Klez.H@mm" virus. Download an antivirus tool if you don't already have one installed (see Resources).

  5. 5

    Open your antivirus tool and choose the option to scan your entire hard drive. Choose "Remove Selected Problems" and then restart your computer. Attempt to print a document, make a copy or scan an image again.

  6. 6

    Lift up the top plastic lid of the Canon printer. Check to see if a jammed sheet of paper is visible inside the printer. Pull the paper out gently through the bottom end of the printer. Close the top plastic lid.

  7. 7

    Power off the printer. Wait 10 seconds and power it back on. Attempt to print again. Open the Canon printer software.

  8. 8

    Click "Options" and then select the "Clean Print Heads" button. Attempt to print again once the print head cleaning procedure is finished. Contact Canon directly for a repair or replacement through the warranty if the problem persists.

Tips and warnings

  • If your computer has an operating system besides Windows Vista, you may need to choose different options to reach the Device Manager window.
  • The Canon Pixma MP210 printer is not compatible with the 64-bit version of the Windows XP operating system.

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