How to Troubleshoot the HP C4180

Written by steven symes
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The HP Photosmart C4180 all-in-one printer can produce colour and black ink printouts on a variety of media types, including plain paper and photo paper. The printer uses liquid ink kept in ink cartridges, which travel from side to side in the printer's cartridge carriage. Problems with the printer may affect the printer's ability to produce printouts or the printouts' quality. Whatever problem you encounter, you will need to troubleshoot it first to determine the source and find a solution.

Skill level:
Moderately Easy

Things you need

  • Microfiber cloth
  • Distilled water
  • Cotton swabs
  • Paper towels

Show MoreHide


    Clear Paper Jam Error

  1. 1

    Pull all loose paper from the printer's input and output trays. Do not try to pull out any jammed paper from the printer's paper trays or you may damage the rollers.

  2. 2

    Press the "Power" button to turn the printer on, if it is not already on, then pull the power cord out of the back of the printer. Open the printer's back door by pressing the tab on the left side of the door while you swing the door away from the printer.

  3. 3

    Fold down the printer's front cover as well. Pull out any stuck pieces of paper you see, including any small pieces of paper.

  4. 4

    Spin the printer's rollers to check for shreds of paper stuck to them, which can cause jams later. Clean all of the printer's rollers with a microfiber cloth moistened with distilled water.

  5. 5

    Allow the rollers to dry, then close the printer's doors and plug the power cord back in. Flip through the blank paper that was in the input tray and remove any that is damaged, then place the paper in the input tray.

    Faded or Uneven Black Ink in Printouts

  1. 1

    Click the "Start" or Windows button on the computer's task bar, then click "Control Panel" and then "Printers." Right-click the C4180's icon and click "Properties," then click the "Features" tab and then the "Printer Services" button.

  2. 2

    Click the tab labelled "Estimated Ink Level" to see the ink level in the black ink cartridge. If the ink level is below 25 per cent, replace the black ink cartridge with a new one.

  3. 3

    Click the tab labelled "Device Services" in the software window you already have open. Click the button labelled "Clean the Print Cartridges," then click the "Black Ink Only" radio button, then the "Clean" button.

  4. 4

    Open the printer's top cover and wait for the cartridge carriage to stop moving. Pull the black ink cartridge out of its slot, then clean the metallic contacts on the cartridge and in the cartridge's slot in the carriage with a cotton swab moistened with distilled water.

  5. 5

    Place the cartridge with its nozzles facing upward on a stack of paper towels and let it sit for two hours. After the two hours are up, reinsert the cartridge in its slot in the carriage and close the printer's top cover. Replace the cartridge if you continue to have problems.

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