If you have ever tried to get in touch with America Online to get technical support, you are aware of how frustrating the experience can be. The support AOL provides is only available to its paying members, and online support is not available to members with its lowest-priced plans. This can make it difficult to receive technical support for AOL's Web-mail program, website or programs.
Visit the help page that AOL has created (see link in Resources). This page will allow you to search for solutions to issues you are having with its software. It includes articles to help you with instant messaging, e-mail, security, AOL Radio and videos.
Click the link at the bottom of the AOL help page that says "Contact AOL" if you cannot find the solution to your problem on the AOL help page. You have the choice between broadband-specific help and support related to the more general services provided.
Chatting with a live person is possible using the AOL live help page. This is available from 9am to 5pm Monday to Friday. There is a general help chat and a broadband-specific option.
Call an AOL help desk employee at 0844 499 5555. Keep in mind that only paying members of AOL broadband can access this technical support line. The automated service will request your screen name and confirm that you are a paying member before offering you technical support.
- AOL does not have a published e-mail address for customer service. Your only options are the live help or the phone lines.