How to add call pickup to Avaya

Written by stephen byron cooper Google
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How to add call pickup to Avaya
Avaya produces office telephone systems. (Getty Thinkstock)

Avaya make telephones and produce network solutions and telephone network equipment for offices. You can pick up a call to an Avaya phone on an Avaya network by selecting “pickup” from you phone’s menu. You do not need to add any set up. However, if you want to set up groups on the phone, you will then be able to pickup calls specifically to members of that group. Groups of telephone extensions are call “hunt groups” in Avaya terminology. You need to set up the group before users can use the group pickup facility.

Skill level:
Moderately Easy


  1. 1

    Open the Avaya Software Communications System by opening a Web browser on your PC and enter the IP address or FQDN (Fully Qualified Domain Name) of the SCS system in the address bar. Enter the username “superadmin” and that user account’s password to enter the administration system.

  2. 2

    Click on “Features” in the menu bar and then select “Hunt” Groups” from the drop-down list. This will open the Hunt Groups screen. Click on the “Add Hunt Group” link at the top right of the page. Check the “Enabled” box and then enter a name for the group in the “Name” field. Assign the group an extension number by entering an unused number in the ‘Extension” field. Enter a description in the “Description field.” Click the “Apply” button to save this new group.

  3. 3

    Click on the “Add User” link in the Hunt Group page. In the next screen, click on the “Search” button to get a list of all users set up in the system. Click the check box next to the record for each user you want to include in the group. Press the “Select” button to return to the Hunt Group screen with the users for the group filled in in the lower part of the screen.

  4. 4

    Set a sequence for the calls to the group by clicking on each entry and wither moving that user up or down with the “Move Up” and “Move Down” buttons at the bottom of the list. When someone calls the extension number you assigned to the group, the phone of the first person in the list will ring first. The “Expiration” field in each record shows the length of time that person’s phone will ring before the call moves on to the next in the list. You can either program that the call moves on to the next person in the list, or that all numbers in the group ring at the same time by selecting “if no response” or “at the same time” in the “Sequence” field of each record.

  5. 5

    Check the “Use Voicemail” box to send the call to voicemail if the last person in the list does not answer the call. If you leave the “Allow Call Forwarding” box checked, the call forwarding options set up by each user will kick in if that user does not answer the call. The call will only progress to the next user in the list once that user’s call forwarding routines have been completed.

  6. 6

    Click the “Apply” button and then the “OK” button. Once this rule has been added to the system, members of the group can override the forwarding sequence by picking up the call by entering “53N#” on their phones. “N” represents the group extension number.

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