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Gmail ID & password recovery

Updated April 17, 2017

When you set up a Gmail account, you provide an alternate e-mail address in case you need to recover your user id. If you know your Gmail user id, but forgot your password, Gmail includes a password reset feature.

User ID

Recover your Gmail id by going to Google's account page and entering the alternate e-mail you provided Gmail when you signed up. When you click submit, Gmail will e-mail your user id to the email address you entered.

Password

If you forgot your password, you can reset the password from the Google Account page. Enter your Gmail address when prompted and choose from having Gmail e-mail you a reset password link to your alternate e-mail address or answer a list of questions about your password.

Troubleshooting

If you still have problems with logging in, Google suggests you enter only your user name, rather than 'username@gmail.com' and reminds you that your password is case sensitive so you must enter it exactly the way you set it up.

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About the Author

Natalie Ray has been a freelance writer since 2008. She writes education, technology and how-to articles for various websites. She is a technical writing graduate student at the University of North Texas and received her Bachelor of Arts in criminology from the University of Texas at Arlington.