Chief Concierge Job Description

Written by natalie baker
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Chief Concierge Job Description
A chief concierge assists guests in a hotel or resort. (Reception bell image by Sergii Shalimov from Fotolia.com)

A chief concierge is employed in a hotel, casino or resort. This customer-orientated position involves assisting guests and supervising the concierge team. StateUniversity.com notes that some concierges move into the role from other positions in the hospitality industry.

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Education

Employers typically look for those with a high school diploma, although hotels that are more exclusive may prefer candidates with some college education. StateUniversity.com reports that some on-the-job training is always provided.

Skills

Strong interpersonal skills, the ability to get along well with others and good customer service skills are important for a chief concierge. The role also requires good leadership qualities and an organised, helpful manner.

Responsibilities

The responsibilities of a chief concierge vary among establishments. Typical duties including answering guests' questions, making restaurant reservations and offering advice about local places of interest, in addition to supervising staff.

Considerations

A chief concierge may work long and hectic hours. The demand for concierges is predicted to grow between 14 and 19 per cent from 2008 to 2018, according to O-Net Online.

Salary

According to O-Net, the median annual salary for a concierge in 2009 was £17,725.

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