Customer liaison job description

Written by laura agadoni Google
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Customer liaison job description
A customer liason must solve problems in a timely manner. (Image by, courtesy of Alexander Kaiser)

A customer liaison acts as a focal point for customer problems, questions or concerns. They coordinate with the proper company personnel to provide timely and accurate answers for the customers. This position requires good people skills.

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This position usually requires a bachelor's degree in business or a related major.


Applicants are usually required to have several years of experience in working with customers in a help desk or customer service capacity.


Customer liaisons must possess good communication skills, both verbally and written. The applicant must have a professional demeanour.

Job Particulars

Duties vary depending on the facility where you will work. For example, if you are at a large plant, you may give tours. Some customer liaisons process customer orders. You may be part of the management team and will lead a team.


As of 2010, the average customer liaison salary in Michigan is £29,900. Michigan salaries for customer liaisons are 8 per cent lower than nationwide figures.

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