A quality assurance officer implements strategic plans, supervises quality assurance personnel and is responsible for budgets and allocating resources for a quality assurance division or branch. This occupation is closely related to positions such as senior auditor, quality assurance chief or quality assurance administrator. In many businesses or organisations, the quality assurance branch provides procedural guidance to various processes within the organisation concerning quality control and testing. A quality assurance officer can work in a wide range of industries ranging from manufacturing and logistics to health services and government administration.
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A quality assurance officer supervises daily activities of a quality assurance branch or division. This includes creation, review or revision of policies that affect processes in a working environment. Quality assurance officers are also responsible for creating audit programs to review various processes in a work environment to ensure standards are being followed. The officer coordinates with other managers to discuss quality control standards according to their function within the organizational chart of a business or organisation.
Features and Job Functions
The quality assurance officer supervises quality assurance technicians and must be knowledgeable in the process of quality control. The quality assurance officer may conduct training tasks in an area of quality control or lead a team of technicians through an audit or quality control review. The quality control officer must allocate resources properly according to budget for new equipment, software or computer systems. Most of all, the quality assurance officer constantly meets with senior management and responds to managers needing assistance with their quality control programs.
A quality assurance officer must have knowledge of trends and innovations in the area of quality control management. Good oral and written communication skills are needed to communicate with senior management, other departments or branches, and for writing quality control procedures. The quality control officer must also have knowledge in general applications and quality assurance information systems management.
A quality assurance officer typically works 40 hours per week. In most organisations, there are meetings with senior management on a weekly basis. The quality assurance officer must be able to interpret quality control policies when the situation arises. The officer can conduct research on quality assurance processes and must be ready to provide solutions within the quality assurance process.
Education and Salary
A bachelor's or master's degree in business or management meets the educational requirements to be considered as a quality assurance officer. Businesses and organisations tend to hire quality assurance officers who have tenure and have worked as a quality assurance technician within the organisation. As of June 2010, according to Payscale.com, the average median income of a quality assurance officer with five to nine years of experience is £33,384 to $ 77,638.
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