How to Troubleshoot an iPhone Syncing Issue

Written by trevorm
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Syncing an iPhone to your computer is usually a fairly simple process. However, in some cases there may be certain compatibility issues that need to be addressed. Outdated computers with the incorrect components may cause syncing issues. You may also encounter software conflicts that interrupt the use and function of the iTunes software. In some cases the issue may be directly related to the iPhone itself and may require small adjustments to fix.

Skill level:

Things you need

  • iPhone
  • iPhone USB cable
  • Computer with compatible operating system
  • iTunes

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  1. 1

    Check your computer specifications. In order to properly sync your iPhone with your computer, you must have the correct connectors and operating system. You must have at least one free USB 2.0 port to connect the iPhone. You also should have one of the following operating systems, Mac OS X 10.4.11 or higher, Windows XP, Windows Vista or Windows 7. Also make sure you have the latest version of the iTunes software installed.

  2. 2

    Make sure your iPhone is adequately charged. If your iPhone's battery is low, it can take up to 10 minutes to appear in the iTunes software. If your iPhone battery is almost depleted, the display may take up to two minutes for the low battery notification to appear.

  3. 3

    Check the USB connection. Make sure that the iPhone is plugged into the USB slot. Check that the connection is not loose or uneven. If the iPhone is still not showing up in iTunes, connect the iPhone to another USB slot. If you don't have any more free USB slots, just switch the slots with other components such as keyboard and mouse. This usually isn't a problem but may require you to restart your computer.

  4. 4

    Restart the iPhone and computer. On the iPhone, hold the "Wake/Sleep" button until the red slider appears. Then slide your finger across the slider to turn the iPhone off; once the iPhone is off, hold the "Wake/Sleep" button until the iPhone turns back on. Restart your computer. Once the computer has fully rebooted, reconnect the iPhone.

  5. 5

    Reinstall iTunes. Make sure to first uninstall the existing iTunes, then install the latest version of iTunes for your operating system.

  6. 6

    Contact Apple using The website has contact emails and phone numbers for technical support.

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